Privacy Policy

Last updated: 11 March 2025

Business Name: Rewired Mind Psychology

ABN: 92637682728

Introduction

Rewired Mind Psychology (referred to as "we," "us," or "our") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other relevant state laws. This Privacy Policy applies to the personal information we handle about clients, visitors to our website, and other individuals interacting with our services.

Personal Information

When used in this Policy, “personal information” has the meaning given in the Privacy Act. Generally, it means any information or an opinion that could be used to identify you. “Sensitive information” includes information or an opinion about, for example, your health, criminal record, sexual orientation, religious beliefs, and racial or ethnic origin.

What Personal Information We Collect

We collect personal information about you when you enquire about our services, book an appointment, or interact with us on a commercial basis. This may include your full name, date of birth, contact details, credit card or other payment information, sensitive information related to your health, government-related identifiers, and more.

How We Collect Your Personal Information

We collect information directly from you, through our website, email, phone, and in-person interactions. Additionally, we may collect information indirectly from other sources, such as healthcare professionals, government agencies, or other third parties, with your consent.

How We Hold Your Personal Information

We store your personal information securely in electronic form on servers and computer systems. Some information may be in paper-based documents, securely stored and may be converted to electronic form when necessary.

How We Protect Your Personal Information

We take reasonable steps to protect the security of your personal information, including physical security measures, security systems, and regular privacy and data security audits. However, no data transmission over the internet can be guaranteed to be fully secure.

Why We Collect Your Personal Information

We collect your personal information to provide and improve our services, administer appointments, respond to enquiries, update records, and ensure accurate and complete information for the safety and effectiveness of our services.

Disclosure of Your Personal Information

We may disclose your personal information to third parties in specific circumstances, such as obtaining your consent, meeting legal obligations, or for providing necessary services. We may use trusted third parties for functions like professional services, IT, and data security.

Collecting Personal Information Through Our Website

Our website may use tools like Google Analytics to collect data for improving website content and user experience. Links to third-party websites are subject to their respective privacy policies.

Access to Personal Information and Correction

You have the right to access and correct your personal information. Access requests must be made in writing, and we may ask for verification of identity. In certain circumstances, access may be declined as per privacy laws.

Concerns and Complaints

If you have concerns or complaints about our Privacy Policy or the handling of your personal information, please contact us. If unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

Changes to Our Privacy Policy

We will update our Privacy Policy to reflect changes in our information handling practices. Check our website regularly for the most current version.

Contact Information

For queries, complaints, requests for access, or correction, contact:

Crystal Lee at reception@rewiredmind.com.au